What do I have to do to start working with Files.fm Sync desktop application?
First, you have to create Files.fm Pro or Business account which can be done here and information about subscription plans can be found here. Secondly, you have to download, setup and install the application on your computer. If you have already subscribed to Files.fm, you can you use Files.fm Sync for free and it is not necessary to create another account.
What are the benefits for having multiple user accounts when using the Business account?
First, It can decrease the possibility of losing important data. Second, files can be shared with other employees. Third, you can grant different permissions for users with whom the folders are shared with.
Who can use Share option and how can I use it?
Share option is available for Business plan subscribers. Folders can be shared by logging in your Files.fm account and choosing folder you wish to share.
How can I choose which folders I wish to synchronize on my computer or my Files.fm account?
While logging in and setting up an account in the program, it is possible to choose which folders you wish to synchronize. It can be done by clicking on option Choose what to sync.
What to do if synchronization process is not starting?
First try these solutions:
- restarting the application,
- logging out and then logging in again,
- choosing Force sync option or Stop/Resume options.
If these do not solve your problem, send an email to email@example.com with more information.
What to do if files have disappeared from my account?
First of all, check Activity log in program’s user interface to see if the files you seek have been synchronized. Secondly, check your Files.fm account to make sure whether files appear there.
What operating systems can Files.fm Sync be run on?
It can be run on Windows Server, XP, 7, 8, 10 and MacOS X.
What do red, blue and green circles mean while application is running?
Red circle means that a problem has occurred in the process of synchronization; blue circle means that the synchronization process is in progress, and green circle – all processes in the program have been finished.
What to do if I have multiple accounts with different content and I do not wish to synchronize everything in one folder?
While logging in and setting up the account, you can choose a different location to synchronize your files.