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Category: General info

Frequently asked questions about Files.fm

Posted on January 1, 2019January 30, 2020

Is it possible to restore files after an expiration date? Files can be restored up to 30 days after deletion (180 days for Business accounts), after that it is not possible. How can I restore my account’s password? You can restore your password entering your account’s email address here. An email will be sent to your…

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How to unsubscribe from Files.fm

Posted on January 1, 2019April 19, 2021

You can unsubscribe from Files.fm through your Files.fm account. Unsubscription process for Pro and Business accounts is the same. 1. Firstly, log into your Files.fm account. 2. Now, choose an option Settings: 3. Choose an option My subscriptions: 4. Click on Actions, then on Stop subscription. 5. Enter your password again.

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Permanent storage offer FAQ

Posted on January 1, 2019February 11, 2020

How does the permanent storage offer work? You are buying a 1000GB of permanent storage on Files.fm platform for one-time payment. Purchase does not include any other paid features and space will be added to your existing free or paid account. Plan comparison What is the difference from a regular hard disk? You don’t have to…

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Deleting multiple files/folders

Posted on January 1, 2019January 5, 2021

When logged in to your account, look for checkboxes on the left side of the folders/files icons and names Mark the desired folders/files Click on the trash can icon Confirm that the files/folders can be deleted

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Deleting files and/or account

Posted on January 1, 2019January 5, 2021

How to delete my Files.fm account? You can delete your account in “Settings“, IF you know the password for your account, and if you don’t have any files in the account: You can delete your account by clicking “Delete account” button in the upper right corner of your user account settings: How to delete uploaded…

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Adding WebDAV network drive connection in Windows

Posted on January 1, 2019March 9, 2020

Go to This PC/My Computer (you can also access this by clicking Windows button + E on your keyboard) Open Computer in the upper task bar Click on Add a network location OR Right click This PC/My Computer and select Add a network location: In the new window click Next twice In the field Internet…

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FFM token FAQ

Posted on January 1, 2019February 12, 2020

What is the purpose of Files.fm tokens? The storage you buy is tied to Files.fm tokens in your account: 1 FFM token = 100MB. In future, you will also be able to buy our other services with FFM tokens, as well as pay for files with them. What exactly are Files.fm Tokens? FFM token is…

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Moving files/folders

Posted on January 1, 2019January 5, 2021

There are two ways to move files to another folder. 1. In the long run the most convenient solution for moving many files is using Files.fm Sync. Install the program here by scrolling down the page – https://files.fm/sync-share It will take a while for all the files on your computer to be downloaded (unless you…

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Files.fm chat functionality

Posted on January 1, 2019February 13, 2020

Files.fm chat and messaging functionality will allow users to start private and group chats, add comments and start discussions right next to the file or folder, and mention relevant people in the messages. You can create a new chat in the Files.fm messaging page, by choosing “Start a new conversation”, naming it and inviting the…

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Choosing the right plan

Posted on January 1, 2019December 3, 2019

We are a team, which plan is suitable for us? For small or big teams, we recommend a Business account because an admin can add new sub-users. Each sub-user has an own username and password. You can find all features of Business account here. If you have a pretty big team, you might benefit from our…

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